Patient Experience

Supporting your mission to care and deliver at every stage of the patient’s journey.

Caring for the Wellbeing of Patients

The steps of a patient’s healthcare journey are not linear. For the patient, it is an ongoing and fluid journey that changes with every new test result, diagnosis, symptom, or procedure. Patients crave insight and knowledge. They want the ability to fully participate in their health decisions, yet many patients don’t know where to begin. Successful patient education and engagement goes beyond providing discharge instructions. Rather providers must first understand:

  1. Where each patient is within their health journey
  2. What specific information they desire
  3. Their literacy level
  4. Their individual values and barriers to care

Altivate can support your organization in its efforts to improve the patient experience by providing the right information, in the right way, when the patient is ready to learn. Our easy systems and processes focus on providing your doctors, nurses, and caretakers with information tailored to the patient’s situation, condition, literacy level, proficiency. We help providers look at patients from a holistic journey-focused perspective. This empowers both the provider and patient to meaningfully communicate and engage in care decisions which helps reduce costly variations in care, promote better outcomes, and ensure consistency of care for a more satisfying patient experience.

Our Practices Focuses on the Following Benefits:

  1. Enhanced patient experience – Personalize patient interactions, build meaningful relationships, and better coordinate care across the continuum – ultimately driving scores, referrals and patient satisfaction.
  2. Improving outcomes – By providing access to patient education materials in a variety of languages, literacy levels, and formats, your teams feel empowered to engage patients in their care, ultimately driving better outcomes and reducing costly readmissions.
  3. Empowering shared decision-making – Leveraging online decision support enables your team to better understand patients’ care preferences and values. It also enables them to better support patients by providing more personalized care and proactively addressing their concerns.


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We elevate your vision, with expertise, ideas, and tools that provide constant insight into your enterprise's operations and resources.