Patient journeys that feel personal at every step.
Health systems are being rebuilt around the patient, and expectations are now set by the best consumer apps, not by other providers.
Altivate deploys the SAP Customer Experience portfolio — SAP Sales Cloud, SAP Service Cloud and SAP Commerce Cloud — with SAP Emarsys Customer Engagement and SAP Customer Data Platform, giving providers and insurers one consented view of every patient relationship.
We then make that layer intelligent with SAP Business AI and Joule, plus Altivate agentic AI working on your own engagement data.
The result: journeys that feel personal, service that resolves first time, and patients who stay — all in the engagement layer, never inside clinical records.
The pressures reshaping patient experience
The engagement layer is where health organisations now win or lose.
What Altivate delivers on SAP
The full SAP Customer Experience portfolio, built for the patient and member journey.
One consented patient view
SAP Customer Data Platform unifies profile, consent and interaction data from every engagement channel. Marketing, service and commerce finally work from the same patient record.
Service that resolves first time
SAP Service Cloud gives contact centres and front desks full case context across phone, chat and portal. Requests route once, resolve faster and never vanish between departments.
Engagement patients actually welcome
SAP Emarsys Customer Engagement runs personalised reminders, follow-ups and health-programme campaigns across email, SMS and app. Every message respects the consent captured in the customer data platform.
Commerce and self-service journeys
SAP Commerce Cloud and SAP Sales Cloud carry packages, memberships and corporate health plans online. Patients self-serve while your teams see the full pipeline.
Where AI changes the game
Intelligence in the engagement layer — on your own data, never in clinical systems.
Joule in the engagement layer
Joule works inside SAP Sales, Service and Commerce Cloud so teams ask for the next best action in plain language. SAP Business AI brings recommendations into daily service work.
Agents on your engagement data
Altivate agentic AI works on your own consented engagement data — triaging requests, drafting responses and closing follow-up loops. It runs in the experience layer, never in clinical records.
Journeys that predict, not react
SAP Business Data Cloud unifies engagement signals so you see friction before patients feel it. Predictive models flag likely no-shows and lapsing members while there is still time to act.
Built for the patient journey
As an SAP Gold Partner and SAP Partner Center of Expertise (PCoE), Altivate delivers the full SAP Customer Experience portfolio — Sales, Service, Commerce, Emarsys and Customer Data Platform — alongside the SAP core it has to integrate with. The engagement layer is built by a team that understands both the patient journey and the back office behind it, and stays accountable through go-live and beyond.
Altivate is certified to ISO 27001.
Explore related
Tell us where patient journeys break today — we will show you what SAP Customer Experience with AI can fix first.
Book a free SAP assessment →
