From meter to money, without the losses.
Utilities are carrying two transitions at once: record demand growth from new cities and industry, and the shift to renewables, desalination and tariff reform — all under regulators who expect every bill to be right.
Altivate delivers the sector’s SAP core: SAP S/4HANA Utilities for meter-to-cash, SAP S/4HANA Utilities Customer Engagement for service, and SAP Enterprise Asset Management with SAP Asset Performance Management to keep generation and networks available.
Then we make it intelligent — SAP Business AI and Joule in daily operations, with Altivate agentic AI working on your own consumption, outage and asset data.
The outcome: assets that stay available, losses you can see, and customers billed accurately the first time.
The pressures reshaping utilities
Demand, scarcity and reform are converging on systems built for a slower era.
What Altivate delivers on SAP
The utilities core, from the asset register to the customer’s bill.
Meter to cash, one system
SAP S/4HANA Utilities runs metering, billing and revenue on a single core built for the sector. Every read, rate and receivable reconciles without a chain of side systems.
Service customers actually feel
SAP S/4HANA Utilities Customer Engagement gives agents and self-service channels one view of account, consumption and requests. Bill disputes get answered with data, not callbacks.
Assets maintained before failure
SAP Enterprise Asset Management plans and executes maintenance across generation, networks and plants. Work orders, spares and permits run on one system of record.
Performance you can predict
SAP Asset Performance Management scores asset health and risk so maintenance spend goes where failure would hurt most. Strategies shift from time-based to condition-based, with evidence.
Where AI changes the game
Intelligence working on the utility’s own meter, asset and outage data.
Joule in daily operations
SAP Business AI and Joule work inside SAP S/4HANA Utilities, resolving billing exceptions and answering asset and account questions in plain language. Back-office teams clear queues instead of building them.
Agents on network data
Altivate agentic AI runs on your own consumption, outage and asset data to flag anomalous usage, prioritise field work and draft customer responses. Engineers and agents approve, not assemble.
Losses made visible
AI models on your own meter and network data separate technical from commercial losses and point to where revenue is leaking. Recovery programmes start from evidence, not estimates.
Proven in utilities
As an SAP Gold Partner and SAP Partner Center of Expertise (PCoE), Altivate delivers and supports the utilities SAP core — from SAP S/4HANA Utilities meter-to-cash through SAP Enterprise Asset Management and SAP Asset Performance Management across generation and networks.
Trusted by Nova Water and Mitsubishi Hitachi Power Systems
Altivate is certified to ISO 27001.
Explore related
From meter-to-cash to asset performance, see what your utility’s SAP core could be doing — starting with a free assessment.
Book a free SAP assessment →
