Artificial intelligence within SAP is not limited to built-in features or conversational copilots. While SAP Joule and embedded AI bring intelligence directly into business processes, a third and equally critical pillar enables organizations to build, extend, and operationalize custom AI solutions.
This pillar sits within SAP Business AI and is delivered through SAP Business Technology Platform (BTP), where organizations can build, extend, and operationalize enterprise-grade AI.
SAP BTP provides the foundation that allows enterprises to go beyond standard AI use cases and create scalable, governed, and enterprise-grade AI tailored to their unique business needs.
What Are SAP AI Services on SAP BTP
SAP Business Technology Platform is SAP’s unified platform for application development, integration, data, and analytics. Within BTP, SAP offers a portfolio of AI services and tools designed to help organizations build, deploy, and manage AI capabilities securely and at scale.
SAP AI services on BTP allow enterprises to:
- Develop custom AI use cases
- Extend intelligence beyond standard SAP applications
- Integrate AI across SAP and non-SAP systems
- Govern AI usage with enterprise security and compliance
Rather than replacing embedded AI, BTP AI services complement and extend it.
The Role of SAP BTP in the SAP Business AI Ecosystem
SAP’s Business AI portfolio can be understood across three layers:
- Embedded AI inside SAP applications like S/4HANA, SuccessFactors, Ariba, and CX
- SAP Joule, the AI copilot that improves productivity and decision making
- SAP Business AI Services on BTP, enabling custom intelligence, extensibility, and innovation
BTP is where organizations move from consuming AI to creating AI-powered business solutions.
Core SAP Business AI Services Available on BTP
SAP provides pre-built AI services that can be embedded into workflows, applications, and extensions without requiring deep data science expertise.
Document Information Extraction
Automates the extraction of structured data from unstructured documents such as invoices, purchase orders, contracts, and delivery notes.
This reduces manual processing and improves accuracy across finance and procurement operations.
Service Ticket Intelligence
Uses machine learning to classify, prioritize, and route service tickets automatically.
Support teams gain faster response times and improved customer satisfaction.
Business Entity Recognition
Identifies business objects such as suppliers, customers, materials, or locations within unstructured text.
This enhances data quality and enables smarter automation and analytics.
Predictive Analytics and Forecasting
Allows organizations to build predictive models for demand forecasting, risk assessment, maintenance planning, and operational optimization.
Generative AI Hub in SAP AI Core
Within SAP AI Core, the Generative AI Hub enables enterprises to safely integrate large language models into business processes. The Generative AI Hub is a capability of SAP AI Core.
Key capabilities include:
- Secure access to foundation models
- Enterprise data isolation and governance
- Model lifecycle management
- Integration with SAP applications and workflows
This ensures organizations can adopt generative AI without compromising security, compliance, or data privacy.
SAP AI Core and AI Lifecycle Management
SAP AI Core is the service responsible for running and managing AI workloads on BTP.
It supports:
- Model deployment and execution
- Version control and monitoring
- Scalable AI operations
- Integration with SAP and external data sources
This enables enterprises to move from AI experimentation to production-ready AI solutions.
Low-Code and Pro-Code AI Development on BTP
SAP BTP supports both business users and developers through flexible development tools, spanning low-code and no-code to pro-code development:
- Low-code tools allow rapid creation of AI-enhanced applications. Joule Studio (Agent Builder and Joule skills) helps teams create, test, and evolve Joule-driven experiences with governance and reuse.
- Pro-code environments support advanced customization and integration
- AI can be embedded into workflows, apps, and automation scenarios
This accelerates innovation while maintaining enterprise standards.
Real-World Business Use Cases
Organizations use SAP Business AI services on BTP to: :
- Automate invoice processing and compliance checks
- Enhance customer service with intelligent ticket routing
- Predict demand and optimize supply chains
- Build industry-specific AI extensions
- Integrate AI insights across SAP and non-SAP systems
The result is intelligence that adapts to real operational needs.
Why SAP Business AI on BTP Matter
SAP Business AI services on BTP provide:
- Scalability across large enterprise landscapes
- Strong governance and security controls
- Faster time to value for AI initiatives
- Flexibility to innovate beyond standard applications
- Alignment with SAP’s clean core strategy
They enable organizations to turn AI into a strategic capability, not just a feature.
How Altivate Helps Organizations Unlock SAP Business AI on BTP
At Altivate, we help organizations design and implement AI strategies that align with their business objectives.
As a digital transformation enabler and SAP Gold Partner, we support:
- SAP BTP architecture and enablement
- AI use case identification and prioritization
- Implementation of SAP AI services
- Integration across SAP and non-SAP landscapes
- Governance, security, and scalability
Our approach ensures AI delivers measurable value while supporting long-term growth.
Conclusion
SAP Business AI on SAP Business Technology Platform represents the foundation for custom, scalable, and enterprise-grade intelligence.
Together with SAP Joule and embedded AI, these BTP capabilities complete SAP’s vision of intelligent enterprises, where innovation is governed, extensible, and deeply connected to real business processes.
Organizations that leverage SAP Business AI on BTP are not just adopting AI.
They are building the intelligence that drives sustainable performance.
