The world we live in is continuously evolving and changing, and in order to stay ahead of the game, institutions are required to adopt new technologies and adapt. They must be prepared to transform. So how can public sector institutions achieve this? Here’s a list of the five pillars for digital transformation success that every public sector organization should follow:
Citizen-Centric Engagement
A citizen-centric engagement strategy is an essential part of the digital transformation process. The key to successful citizen engagement is understanding that citizens want to be involved but should not be overwhelmed by information.
The first step in designing a citizen-centric engagement strategy is identifying how you want your citizens involved in the digital transformation process. Then with this information and data from previous communications efforts, you can begin creating a new model for engaging with your community members.
The right tools are essential for engaging with your citizens through technology platforms like social media or smartphone applications. SAP S/4HANA technology can help reimagine omnichannel touchpoints to be more streamlined. It will provide services that are designed and delivered around the citizen, not the government, through an integrated platform that enables the government to provide end-to-end services across departments and agencies. It also can offer a content-driven framework that helps ensure a 360-degree view of the constituent in addition to consumer-grade digital self-services delivering predictive and personalized services and convenient access through omnichannel self-service.
Social Services Delivery and Outcomes
Social services are a fundamental part of any society, and yet they can be complex and difficult to deliver. The demand for social services is increasing, but the public sector is struggling to meet this need. With SAP S/4HANA Cloud, government agencies can improve efficiency and transparency in social services delivery. They can also reduce costs while improving service outcomes. It has been proven that institutions implementing SAP S/4HANA Cloud intelligent ERP have a proven track record of improved constituent satisfaction, reduced service cost and offering more personalized services.
Fiscal Transparency and Accountability
To understand the importance of fiscal transparency and accountability, it’s important to know what they are. Fiscal transparency refers to the public sector’s ability to provide information about its financial status in a timely manner, including how revenue is being spent and how much money has been saved or lost. Fiscal accountability means that citizens can hold their governments accountable for how well or poorly they perform with respect to their budgets and spending decisions.
The government needs fiscal transparency because it allows them to operate more efficiently by providing feedback on how well current policies are working to achieve desired results at a minimal cost. For example, if a project is expected to cost $1 million but ended up costing $2 million, this would be an instance where fiscal transparency could save taxpayers some money by helping policymakers identify why costs went up so quickly and make adjustments accordingly (for example, delaying another similar project).
Citizens also benefit from access to this information because they can hold their governments accountable when needed through protests or lawsuits over government failure/misuse of funds; however, these efforts may be costly, so it would be good if there were other ways for citizens’ voices heard without having such high costs associated with them–which brings us back around full-circle: why do we need accountability anyway?
Operational Efficiency
Operational efficiency is a critical pillar of digital transformation. It can be achieved by reducing complexity, creating a more agile business, and reducing costs. Operational efficiency can also drive improvements in productivity, customer satisfaction and loyalty, employee satisfaction and loyalty and employee productivity.
In the public sector, we must start with organizational processes to achieve operational efficiency because that is where we need to see immediate results. SAP S/4HANA Cloud will help automate routine tasks; this will free up staff time to focus on high-value activities or additional tasks that improve service delivery. It has also been proven to achieve:
- 50% reduction in days to close annual books
- 10%‒30% reduction in audit cost
- 5%‒10% reduction in IT spend
- Reduced data footprint
Leveraging Data as an Asset
Progressive organizations are adopting a data-driven culture to increase evidence-based policy and program decisions. One of the fundamental advantages of gathering data and analytics is enabling agile decision-making processes that supports the delivery of effective services to citizens. Data analytics facilitate government institutions in making informed decisions. SAP Analytics cloud offers predictive planning and real-time analysis to draw intelligence from data and display results with interactive dashboards
Learn how public sector organizations are transforming their finances, services, and operational processes to deliver better public services.
The public sector needs to transform its core financial and operational processes. SAP S/4HANA Cloud is a leading solution for digital transformation in the public sector. It offers a complete set of business applications that enable you to run your entire enterprise on-premises (Private Cloud Edition) or in the cloud, helping you reduce costs, increase efficiency across your organization, and improve customer satisfaction while safeguarding critical information assets.
Digital transformation can help governments deliver better services at lower costs by being more efficient and effective than ever before.
It also allows them to become more transparent and accountable through citizen-centric engagement tools so they can be responsive to citizens’ needs at all times without compromising on security requirements.
An intelligent government can be continuously enhanced and extended with business services and applications built on a digital foundation to create transformative business value. Many public sector organizations, especially those focused on innovation or who prefer to be early adopters, have already begun this journey. If you are ready for the future and want to explore your options, our team can help you find out more about what is best for you during a consultation.