Altivate Letter to Customers Regarding Business Continuity in the Time of COVID-19

Dear Customers,

As the COVID-19 outbreak continues to develop, I and the Altivate team wanted to reassure you that Altivate’s priority is to continue to provide the highest quality of service to our clients while protecting the health and wellbeing of our people. As you would expect, we have taken a number of proactive steps in both regards.

We are making decisions based on official advice from the relevant government and health authorities in our respective locations, and have gone farther where we believe it is the responsible thing to do.

We have prepared extensively to ensure that we can maintain service levels should, as increasingly seems likely, more of our people and teams need to work remotely in the coming weeks and months.

Altivate business, support, and delivery teams have developed and activated Business Continuity Plans to respond to disruptive incidents, such as COVID-19. For our maintenance and support functions, all internal systems, tools, monitors, etc. are designed to allow for remote work. We have already activated these measures with no disruption in service. Likewise, our on-site consulting teams are working from Altivate offices or remote locations, pending local guidelines and in consultation with our customers.

As this situation evolves, your Altivate account team will proactively reach out if there is an additional support we can provide. In the meantime, if you have any further questions about Altivate’s response to COVID-19, please contact me or your account team.

With best regards,

Ali Abuhassan

CEO, Altivate

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